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Customer experience is the biggest factor responsible for the success of restaurants, especially quick service restaurants. Restaurant staff have always been the primary point of contact and their interaction determines the guest’s experience. Even though technology has provided a lot of convenient options from ordering to payments, nothing can replace the human factor. This is...

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The Covid pandemic doesn’t seem to come to an end. Every time there is a reduction in the number of cases or hopes of things returning to normal, another wave comes up and makes the situation worse than before. The country’s vaccination rate was once the envy of the world and restrictions were lifted in...

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It has been a year since the Covid-19 pandemic has affected the global economy and accelerated technology disruptions which would have otherwise taken a few more years to implement. The restaurant industry in the US witnessed major changes in terms of the adoption of contactless technology, take-outs, innovative online ordering, and consumer analytics. Contrary to...

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Is your restaurant ready for any surprise inspection? One of the reasons why restaurant audits are feared is the lack of preparedness or audit readiness. With digital solutions for restaurant audit management available today, ensuring audit readiness is not difficult as long as you know how to plan, schedule, and conduct audits as per the...

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One of the most common issues restaurant operators have is lack of accountability in their employees. With ongoing hiring crisis and new recruits joining the organization frequently, accountability cannot be ensured from every team member. However, managers can build accountability in their employees by empowering them with the right technology, leveraging data and analytics, and...

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Amidst the hiring crisis in the restaurant industry, employee engagement may not be the top priority for most restaurants. In terms of sales, the situation has never been better as restaurant sales are showing an increasing trend which is better than the last few years. However, keeping up with the demand for employees is becoming...

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Covid-19 hit the world economy in 2020 causing distress, falling sales, and lost opportunities for everyone, especially the restaurant industry. A few restaurants have already declared bankruptcy; others report that they soon won’t be able to cover their rent and personnel costs. QSRs faced a tough time surviving in light of the events. However, some...

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