Imagine this: it’s closing time at your Dunkin’ franchise. The day’s rush is over, and you’re reviewing the day’s performance. But amidst the satisfaction of strong sales, there’s a nagging feeling. That overflowing trash bin, filled with discarded donuts, stale bagels, and wilted lettuce, represents more than just waste – it’s lost revenue, missed opportunities,...

In the Quick Service Restaurant (QSR) industry, where competition is fierce and customer preferences are rapidly evolving, managing customer feedback effectively is critical. Digital solutions for customer feedback management offer QSRs an innovative way to capture, analyze, and respond to customer insights, thereby significantly enhancing the overall customer experience. Digital Customer Feedback Management in QSRs...