Guest Recovery & Retention
  1. Real time feedback management
  2. Ensure each case is closed properly
  3. Enforce timely response and communication
  4. Track communication with activity list and communication history
  5. Assign internal notes for coaching
  6. Implement agile reputation management for your brand
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50% Faster Response Time

for guest complaints and feedback

50% Faster Response Time

for guest complaints and feedback.

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Improve Customer Retention

with prompt communication and engagement.

Improve Customer Retention

with prompt communication and engagement.

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Workpulse Guest Recovery & Retention

Despite your best efforts, there’s no way to please everyone — and that leads to customer complaints. Managing these complaints can be a hassle, especially if they are not resolved on time. Every unresolved complaint or a delayed response can result in the loss of a customer and no business will ever want that.

With our easy-to-use guest recovery and retention solution, you can ensure timely response to all feedback received from customers. All responses can be tracked real time, even phone calls. The solution is easily integrated with the existing customer feedback management mechanism, thereby delivering a pure plug and play experience.

By using our guest recovery and retention solution, 3000+ QSRs have successfully retained their guests through faster and efficient feedback management. Our subscribers have shared that the solution has reduced response time by almost 50% and guest retention has been better than ever before.

Keep your customers happy and confident about your services by keeping communication proactive and clear. Never lose another customer again due to lack of timely communication.

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The Winning Edge

Avoid Miscommunication

Whether you manage a single business location or multiple locations, you can avoid miscommunications with customers by using our guest recovery & retention solution. You can assign each case to the responsible person and keep track of the status in an easy to navigate digital environment.

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Manage Feedback in Real Time

The Guest Recovery & Retention solution allows feedback to be managed in real time, thereby leading to faster resolution of complaints and low response time. For restaurant owners, this feature is really useful for tracking feedback and complaints across multiple locations and getting all the metrics at their fingertips exactly when they need it.

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Workpulse Ops Intelligence

With the Guest Recovery & Retention solution’s advanced reporting feature (average resolution times, locations, and number of cases), you can make informed data driven decisions to improve your customer feedback management process and ensure customer satisfaction. The real time monitoring and actionable data has helped our customers make informed decisions on time and maintain operational efficiency.

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Make Reputation Management Agile

Businesses do not have any control over the reviews shared by the customers. But they can respond to the feedback and ensure proper reputation management for preserving the brand’s goodwill. The guest recovery & retention solution makes reputation management agile and helps restaurants retain their customers by reducing the response time for resolution of complaints.

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Why Does YOUR Restaurant Need
Guest Recovery & Retention?

You are just one unhappy customer away from losing your competitive advantage. Still need a reason to implement an agile guest recovery and retention solution? It is only with timely response that you can win the confidence of any customer, even the ones who are dissatisfied. People are willing to consider and overlook occasional shortcomings but delays in communication or incorrect communication can make them question the service quality.

The Covid-19 pandemic had affected the sales of several restaurants and retaining customers has become crucial for survival. In such situations, if customer engagement is not done properly and communication is broken, then it could lead to loss of customers. Restaurants need to focus on their existing customer base as well as get new customers to sustain the business following the aftermath of the pandemic.

Our solution not only streamlines your current process by allowing each case to be assigned to an accountable person, but also documents all communication to ensure the case is closed properly. The best thing about our solution is that it requires no additional training at all and users can start using it immediately.

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Guest Recovery & Retention Features

  • Feedback Management
  • Communication
  • Reporting & Analytics
  • Track all customer complaints & feedback on an easy-to-use app with a user-friendly interface
  • View all email content exactly as it is sent by the customer
  • Assign complaints to the right person for faster resolution
  • Monitor resolution status and keep things on track by adding internal notes for more information and coaching when needed
  • Create and utilize one tap email templates to ensure a consistent reply to all guests
  • Reply to all complaints instantly and directly from the app
  • Make phone calls on the provided numbers by simply clicking it and getting it on your calling screen (even hide your caller ID if needed)
  • Track communication with activity list and communication history
  • Detailed analysis and completion status of each feedback
  • Case by case progress visibility
  • Documentation of all communication for verification of contact history
  • View feedback and resolution summary for all locations
  • Advanced automated notifications so complaints never go unanswered
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Download the Guest Recovery & Retention brochure

Download Brochure

Old Way (Reactive) VS New Way (Proactive)

ineffective tracking
no accountability
pencil whipping
ANALYTICS
AUTOMATED TASKS
CONNECTEC WORKFORCE
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Let The Numbers Speak

Workpulse Guest Recovery & Retention solution has been successfully deployed in over 3000 locations (QSRs and Restaurant Franchises) and is helping businesses respond to feedback faster and retain their customers. .

Check out some key statistics.

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Complaints received and handled by our customers
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Guest feedback received by our customers

Case Study – Cafua Management Company

Challenges

Cafua Management Company LLC, a Dunkin Donuts franchisee, with over 250 locations across the US was faced with operational challenges. Apart from the dependency on manual work for daily inspections, food safety, and reporting, the management found it difficult to implement corrective actions on time because the problem identification usually took a week. By then, it was too late to work on the previous issues.

Some of the key challenges faced by Cafua’s management were:

  • No business visibility across functions
  • Maintenance of inspection logs in a physical book (Redbook)
  • Lack of actionable data and real time monitoring
  • Lack of accountability in team members
  • Ineffective enforcement of brand guidelines
  • Frequent trips to locations by Area Managers to gather information
  • Extensive training and onboarding time
  • High cost of operations
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Impact of Digital Food Safety Solution

After consulting with Workpulse and understanding the challenges in daily operations, Cafua Management Company subscribed to the Workpulse Restaurant Operating System which offered an integrated platform comprising digital food safety compliance, restaurant audit management, facilities and equipment maintenance, and guest recovery & retention.

With the new system in place at all locations, Cafua managed to achieve the following within 90 days of implementation.

  • 100% business visibility for all locations
  • >90%* brand compliance for all stores
  • Real time actionable data, leading to timely decisions
  • $750* (on average) saved in operational costs per location per month
  • Improved accountability across the hierarchy
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Testimonial

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Impact on Topline Sales

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increase in topline sales in 2019 compared to 2018

Impact on Operations

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increase in productivity within 90 days of implementation.

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At Workpulse, we believe that everyone should have access to the latest technology for leveraging it to provide better customer experience.

We believe in adding value to our solutions by ensuring that our customers get the right solution with the right technology and achieve their goals.

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