You know a “thank you” feels good. In the fast-paced, high-turnover world of your Dunkin’ franchise, you also know that every small gesture counts. But beneath the surface, does appreciation actually impact your bottom line? Is employee recognition a cost, or a strategic investment? Many managers view recognition as a soft skill—something nice to do,...

Every Dunkin’ has checklists for food safety. Temperatures are logged, surfaces are cleaned. A pen is used to mark a box, and a form is filed away. But is your team merely checking boxes, or are they genuinely invested in preventing a food safety incident? This is the critical difference between compliance and culture. A...