It’s 4 PM on a Tuesday, deep in the holiday rush. Your manager is staring at two completely contradictory pieces of data.   On one screen, their dashboard shows the Sales Per Labor Hour (SPLH) metric at $55—a new record. By this old-school metric, the store is a picture of perfect efficiency.   On the...

Your Dunkin’ franchise just had its biggest sales day of the year. The line was out the door, the drive-thru was packed, and the register is full. But here’s the critical, multi-thousand-dollar question: Is 100% of that cash in the bank? More importantly, how do you know? This is the “Cash Visibility Gap”—the dangerous, stressful...