It’s 9:05 AM on the busiest day of the holiday season. Your new seasonal hire, under pressure to get the store open, grabs the paper food safety log. They fill in the 9 AM temperature check. Then they fill in the 10 AM, 11 AM, and 12 PM checks, all with the same pen, all...

It’s 4 PM on a Tuesday, deep in the holiday rush. Your manager is staring at two completely contradictory pieces of data.   On one screen, their dashboard shows the Sales Per Labor Hour (SPLH) metric at $55—a new record. By this old-school metric, the store is a picture of perfect efficiency.   On the...