The moment you finish training your new seasonal staff, the countdown begins. Your ultimate risk isn’t their performance in Week 1; it’s losing your best hires right before the peak Christmas rush—a retention failure that forces costly, last-minute hiring and cripples service. The core problem is the “Feedback Famine.” Your traditional QSR strategy—relying on rare,...

What is the single biggest enemy of scalable quality and profitability in your Dunkin’ franchise? It’s not turnover; it’s Ambiguity. When a manager tells an employee, “Make sure the station looks good,” what does that actually mean across ten different stores? This core challenge—relying on subjective standards and paper checklists—creates systemic operational drift that silently...