You walk into your Dunkin’, and your team is there. The aroma of fresh coffee fills the air, donuts are perfectly displayed, and transactions are happening. But take a closer look. Are those smiles truly reaching their eyes? Is the energy vibrant and infectious, or is there a subtle, unspoken indifference? For a QSR manager,...

You’re planning for a busy Tuesday at your Dunkin’. The morning rush is a predictable whirlwind, and you make the call: how many coffee pots to fill, how many donuts to bake, and how many team members to schedule. But what if that initial prediction is slightly off? What seems like a minor miscalculation can...