Customer Feedback Management

Our customer feedback app has helped resolve over 66,000 complaints for our clients.

Workpulse GiSMo

Despite your best efforts, there’s no way to please everyone — and that leads to the occasional customer complaint. Managing these complaints can be a hassle, especially if they are not resolved on time. Every unresolved complaint or a delayed response can result in the loss of a customer and no business will ever want that.  It can also affect the brand’s reputation, especially when customers lash out on social platforms for minor complaints that could have been fixed easily.

GiSMo provides an easy-to-use customer feedback management solution for managing guest feedback and complaint resolution for complete customer satisfaction and retention. Say goodbye to the clutter of keeping up with manual entries and physical copies of feedback and complaints. With GiSMo, you can manage all feedback in a single app and track their status. Most importantly, you can now ensure that all complaints are closed quickly with proper resolution.

Our customer feedback app has been highly appreciated by our clients and once they try GiSMo, they never go back to the traditional way of managing guest feedback. The GiSMo app has helped 2000+ businesses retain their customers successfully through faster and more efficient feedback management.

Easy Setup

Did you know that it takes just 5 minutes to set up the GiSMo app with your existing email platform? Yes, its that easy. The best thing about GiSMo is that it does not require any additional training and all communication mechanism remains exactly as it should be. No more hassles of going through various emails and ending up losing track of complaints.

With GiSMo, you get the following advantages:

  • Track all customer complaints on an easy-to-use app with a user-friendly interface
  • View all email content exactly as it is sent by the customer
  • Assign complaints to the right person for faster resolution
  • Monitor resolution status and keep things on track by adding notes for more information

GiSMo requires no training at all, and employees can start using it immediately. Never leave any complaint unnoticed with our advanced guest feedback monitoring and resolution app.

Effective Communication

GiSMo allows effective communication by streamlining all relevant communication with a particular customer and keeping things on track for proper resolution. But wait, there is even more. While email is the most common mode of communication, our app can recognize phone numbers in the message and make it clickable so that you can directly get the number on your calling screen without having to copy and paste it.

With GiSMo, you get the following communication advantages:

  • Reply to all complaints directly from the app
  • Make phone calls on the provided numbers by simply clicking it and getting it on your calling screen
  • Use the phone number to send text from your device’s default messaging app
  • Track communication with activity list and communication history

Never let the chain of communication be broken under any circumstances with GiSMo. You are just one unhappy customer away from losing your competitive advantage.

Benefits of GiSMo

Avoid Miscommunications

Whether you manage a single business location or multiple locations, you can avoid miscommunications with customers by using GiSMo. You can assign each case to the responsible person and keep track of the status in an easy to navigate digital environment.

Manage Feedback in Real Time

GiSMo allows feedback to be managed in real time, thereby leading to faster resolution of complaints and low response time. For business owners, this feature is really useful for tracking feedback and complaints across multiple locations.

Make Reputation Management Agile

Businesses do not have any control over the reviews shared by the customers. But they can respond to the feedback and ensure proper reputation management for preserving the brand’s goodwill. GiSMo is a powerful tool for making reputation management agile.

Get Detailed Insight Reports

With GiSMo’s advanced reporting feature (average resolution times, locations, and number of cases), you can make informed data driven decisions to improve your customer feedback management process and ensure customer satisfaction.

Assign Internal Notes for Coaching

The GiSMo app provides the “add notes” feature for providing coaching and suggestions to the person managing a particular case. These notes are only available for internal reporting and cannot be seen by the guest or the brand.

Key Features

Guest Satisfaction Management (GSM) System
Your guest complaints are quickly processed and organized, giving you and your team end-to-end and full visibility into the status of each case. One place to view, assign, track, and resolve all of your cases.
Advanced Guest Complaint Tracking
Eliminate the need to use emails, spreadsheets, text messages, and phone to track guest complaints. Ensure a complaint always has an assigned owner with guaranteed resolution.
Seamless Communication & Feedback
Assign cases to the appropriate manager, add notes, track initial and final resolution, and provide timely feedback. You’ll never waste time again wondering who’s responding to which case.
Case by Case Progress Visibility
Track the status of each guest complaint in real-time. Always know what’s going on. Track guest complaints and resolution to help you and your team maintain or improve your guest satisfaction service.
Advanced Automated Notifications
Engage owners of complaint cases right away through push notification. Get the responsible parties in your organization engaged and working on their complaints with full insight into the status of each case.
Advanced Analytics & Reporting
Access analytics to get valuable data and insights about your customer feedback management initiatives. With a powerful reporting feature, you can make informed decisions to keep customers happy.

Let The Numbers Speak

Workpulse GiSMo has been successfully deployed in over 800 locations (QSRs and Restaurant Franchises) and is helping businesses improve their guest feedback management processes.

Check out some key statistics for Workpulse GiSMo.

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Complaints received and handled by our customers
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Guest feedback received by our customers

Workpulse GiSMo Overview

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User Interface

Case Study


Our “best” restaurant has the highest turnover rate of our organization. Everything looks right, but sales remain the same through 4 quarters. Seems well staffed all the time, but complaints are growing faster than guest count.


With the GiSMo app from Workpulse, your organization’s responsible parties are ALL automatically notified when a guest complaint is submitted. With a safety net that includes franchisees, directors, and location managers, direct guest feedback about store issues will never slip through the cracks. With the ability to see and hear the guests own words in real time, allows responsible parties to take immediate action. The GiSMo app from Workpulse gives you the power to instantly contact and communicate with the concerned guest, and the location manager, where the issue was raised. Having the ability to address guest concerns within minutes of receiving a complaint from the GiSMo app, on any device, from any location, puts you back in charge of your guest’s experience.

“We were constantly digging for old complaints, and chasing emails for as long as I can remember. By the time we reached out to a concerned guest, they had already moved on to a competitor’s restaurant. Since we downloaded the Gismo app on our mobile phones, we haven’t missed a complaint, or any feedback at all from our customers. Using Gismo has given us a direct connection to our most valuable asset, our guests.” 

– Franchise Partner 36 PC’s


In any business, demand drives supply. When thousands of brand operators struggled with the process of receiving, reacting, and responding to guest complaints promptly, the creators of the Workpulse solution took notice. The GiSMo app was created by a franchisee for other franchisees to have a better way to manage guest feedback and retain the customers they worked so hard to attract. With GiSMo from Workpulse, your team now has 100% visibility into the true guest experience at each of your locations. With GiSMo smart reporting, you will see trends develop, and be able to pinpoint areas that need your attention, well before an issue can become escalated.

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At Workpulse, we believe that everyone should have access to the latest technology for leveraging it to provide better customer experience.

We believe in adding value to our solutions by ensuring that our customers get the right solution with the right technology.

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