Despite your best efforts, there’s no way to please everyone — and that leads to the occasional customer complaint. Managing these complaints can be a hassle, especially if they are not resolved on time. Every unresolved complaint or a delayed response can result in the loss of a customer and no business will ever want that.  It can also affect the brand’s reputation, especially when customers lash out on social platforms for minor complaints that could have been fixed easily.

GiSMo provides an easy-to-use customer feedback management solution for managing guest feedback and complaint resolution for complete customer satisfaction and retention. Say goodbye to the clutter of keeping up with manual entries and physical copies of feedback and complaints. With GiSMo, you can manage all feedback in a single app and track their status. Most importantly, you can now ensure that all complaints are closed quickly with proper resolution.

Our customer feedback app has been highly appreciated by our clients and once they try GiSMo, they never go back to the traditional way of managing guest feedback. The GiSMo app has helped 2000+ businesses retain their customers successfully through faster and more efficient feedback management.

Did you know that it takes just 5 minutes to set up the GiSMo app with your existing email platform? Yes, its that easy. The best thing about GiSMo is that it does not require any additional training and all communication mechanism remains exactly as it should be. No more hassles of going through various emails and ending up losing track of complaints.

With GiSMo, you get the following advantages:

• Track all customer complaints on an easy-to-use app with a user-friendly interface
• View all email content exactly as it is sent by the customer
• Assign complaints to the right person for faster resolution
• Monitor resolution status and keep things on track by adding notes for more information

GiSMo requires no training at all, and employees can start using it immediately. Never leave any complaint unnoticed with our advanced guest feedback monitoring and resolution app.

GiSMo allows effective communication by streamlining all relevant communication with a particular customer and keeping things on track for proper resolution. But wait, there is even more. While email is the most common mode of communication, our app can recognize phone numbers in the message and make it clickable so that you can directly get the number on your calling screen without having to copy and paste it.

With GiSMo, you get the following communication advantages:

• Reply to all complaints directly from the app
• Make phone calls on the provided numbers by simply clicking it and getting it on your calling screen
• Use the phone number to send text from your device’s default messaging app
• Track communication with activity list and communication history

Never let the chain of communication be broken under any circumstances with GiSMo. You are just one unhappy customer away from losing your competitive advantage.