Our “best” restaurant has the highest turnover rate of our organization. Everything looks right, but sales remain the same through 4 quarters. Seems well staffed all the time, but complaints are growing faster than guest count.
With the GiSMo app from Workpulse, your organization’s responsible parties are ALL automatically notified when a guest complaint is submitted. With a safety net that includes franchisees, directors, and location managers, direct guest feedback about store issues will never slip through the cracks. With the ability to see and hear the guests own words in real time, allows responsible parties to take immediate action. The GiSMo app from Workpulse gives you the power to instantly contact and communicate with the concerned guest, and the location manager, where the issue was raised. Having the ability to address guest concerns within minutes of receiving a complaint from the GiSMo app, on any device, from any location, puts you back in charge of your guest’s experience.
“We were constantly digging for old complaints, and chasing emails for as long as I can remember. By the time we reached out to a concerned guest, they had already moved on to a competitor’s restaurant. Since we downloaded the Gismo app on our mobile phones, we haven’t missed a complaint, or any feedback at all from our customers. Using Gismo has given us a direct connection to our most valuable asset, our guests.”
– Franchise Partner 36 PC’s
In any business, demand drives supply. When thousands of brand operators struggled with the process of receiving, reacting, and responding to guest complaints promptly, the creators of the Workpulse solution took notice. The GiSMo app was created by a franchisee for other franchisees to have a better way to manage guest feedback and retain the customers they worked so hard to attract. With GiSMo from Workpulse, your team now has 100% visibility into the true guest experience at each of your locations. With GiSMo smart reporting, you will see trends develop, and be able to pinpoint areas that need your attention, well before an issue can become escalated.