“Necessity is the mother of invention.”
The journey of Workpulse began with a need to find a solution for the operational challenges being faced by Quick Service Restaurants and Restaurant Franchisees. Why were the challenges identified for the restaurant industry? It’s simple – the founder of Workpulse has more than 30 years of experience in the restaurant industry and had been witnessing the challenges being faced in operations on a daily basis.
Although the restaurant owners had access to computers and they were investing in POS solutions, things were just not working out when it came to managing the operations. Books were maintained manually which resulted in a lot of errors, inconsistencies, and time consumption. Guest feedback and complaint resolution was often delayed beyond a reasonable time due to the fact that no system was in place to track and monitor the status of these complaints.
In such circumstances, managing a single restaurant alone is a daunting task. Just think about the stress that business owners would have to go through when they had multiple locations or franchisees. They must have been driven crazy by the sheer amount of communication and coordination problems.
In order to solve these issues once and for all, the idea for a dedicated mobility solution was conceived in 2012. After a lot of research and analysis, Workpulse GiSMo was created in 2015 for ensuring guest satisfaction through feedback management and complaint resolution. Not only was this the first step towards solving the challenges, but also the foundation for the development of a suite of apps targeted at operational excellence and unmatched employee experience.